What if the Chromebook is not working properly or is damaged?
How can a parent/guardian get technical support for a student?
Use this link https://sboe.incidentiq.com/guest/NAM8KTKC/sboe-remote-form
Fill in the following information:
Your First Name
Your Last Name
Your Email address
School/Location of your student
Click the button that best describes the issue you are experiencing.
Provide a brief description of the issue.
If this is about a Chromebook, enter the asset tag number - it's a sticker on the bottom of the Chromebook. This helps us, but if you can't find it, you can skip this question.
Enter your student's 5 digit lunch code (this can be found on the parent portal).
Click on Submit Ticket button located in the bottom right corner of the web page.
One of the members of the I.T. Department will contact you via email.
What if the Chromebook is left at home or is uncharged?
What if the Chromebook runs out of charge while at school?
What are some good practices to avoid loss or damage?
Can students print from the Chromebook?
What if the student doesn't have wireless access at home?
What if a student is using a chromebook for non-educational or inappropriate use, (non-educational videos/music,games,etc)
Can I use an aftermarket charger?