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Departments and Programs » 1:1 Chromebook Program » Getting Support

Getting Support

How do parents get IT support for their child?
Please include:
  • Student's First and Last Name
  • Student ID (Lunch PIN) if possible
  • A brief description of the issue or request
  • Email to report any Chromebook issue.
  • If the student is at school, they can visit the media center for assistance.
  • Visit the media center in the school to get a loaner device. This loaner will not work outside a school building.
  • The student is responsible for any damage or loss of the loaner.
  • Students should fully charge the Chromebook before the start of each school day.
  • Elementary classrooms may have spare chargers for use in the room.
  • In the high/middle school, students can visit the media center for a loaner chromebook while their device is charged.
  • Email to report any issue or damage.
  • If the student is at school, they can visit the media center to drop off the device. The student will be given a loaner while the device is repaired.
  • If there is damage to the Chromebook, the student will be invoiced consistent with the 1:1 Chromebook Guidelines online.
  • Note that the first claim deductible is $20, the second claim deductible is $40, a damaged keyboard is $60, and a lost charger is $25.
  • Be careful not to toss or drop the Chromebook even if it is stored in a backpack or bag.
  • Do not cover any vents on the Chromebook.
  • Insert and remove cords, cables, and removable storage devices carefully with the Chromebook.
  • Use the Chromebook and its charger away from water, direct heat, direct sunlight, food, drinks, small children and pets.
  • Do not write or draw on, etch, or apply stickers, decals or labels to the Chromebook.
  • Do not leave the Chromebook unattended.
  • Do not lift Chromebooks by the screen.
  • Always carry a Chromebook either supported by both hands underneath the bottom or with one hand under an edge with the lid closed.
  • Do not place anything on the keyboard before closing the lid (e.g., pens, pencils, notebooks).
  • Do not wedge the Chromebook into a book bag or place anything in the carrying case/protective cover that will compress the cover.
  • Do not poke or draw on the screen with any sharp object (pen, pencil, etc.)
  • Always transport the Chromebook in a bag or backpack that has a padded laptop compartment or insert. If the charger is kept in the bag or backpack, store it in a separate compartment.
  • Unplug the charger from the Chromebook before putting it in a bag, case or backpack.
  • Not at school.
  • At home students can connect to a printer via WiFi or USB.
Several options exist for using the Chromebook away from schools,even for families who do not subscribe to wireless access. 
Comcast and Verizon provide low cost internet for qualifying families. See here for more information:
Please contact the school to let us know if you have no internet access at home.