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Departments and Programs » 1:1 Chromebook Program » Loss, Theft or Damage

Loss, Theft or Damage



  1. If possible, have student email with description of issue
  2. If email is not possible, have the student turn in the device at the school media center. A helpdesk ticket will be created. 
  3. Depending on the issue reported, a loaner device may be issued for in school use while the original issued device is being repaired.
  4. If  the device is brought in to be repaired, bring both the device and charger issued at the time of pickup.
  5. If the device is damaged due to negligence or accident, the insurance deductible will need to be paid prior to device return.
  6. When the device is ready, the student will be emailed.
  7. Any assessed charge must be paid before the device can be collected.


  1. A police report must be filed and a copy submitted to the school within 2 school days of the theft.
  2. The stolen Chromebook will then be disabled and tracked to aid the police in recovery and/or prosecution.
  3. Once the copy of the police report has been received, a replacement device will be issued.
  1. The student should report the loss request to, or to the media center. 
  2. A loaner device will be provided at the media center.
  3. The IT helpdesk will attempt to locate the device.
  4. If the device cannot be located, IT will disable it. 
  5. The replacement fee of $330 must be paid before a replacement will be issued.
Keys only come off Chromebook keyboards if they are deliberately pried off. This is not accidental damage.
Nonetheless, whenever possible, we re-seat keys or replace them with spares for free.
To re-seat or replace a key, the rubber bumper must still be on the underlying keyboard (see photograph). If the bumper is missing, the entire keyboard must be replaced.
 missing chromebook keys