What if the Chromebook is not working properly or is damaged?
How can a parent/guardian get technical support for a student?
Use this link https://sboe.incidentiq.com/guest/NAM8KTKC/sboe-remote-form
Fill in the following information:
Your First Name
Your Last Name
Your Email address
School/Location of your student
Click Continue
Click the button that best describes the issue you are experiencing.
Provide a brief description of the issue.
If this is about a Chromebook, enter the asset tag number - it's a sticker on the bottom of the Chromebook. This helps us, but if you can't find it, you can skip this question.
Enter your student's 5 digit lunch code (this can be found on the parent portal).
Click on Submit Ticket button located in the bottom right corner of the web page.
One of the members of the I.T. Department will contact you via email.
What if the Chromebook is left at home or is uncharged?
What if the Chromebook runs out of charge while at school?
What are some good practices to avoid loss or damage?
Can students print from the Chromebook?
What if the student doesn't have wireless access at home?
What if a student is using a chromebook for non-educational or inappropriate use, (non-educational videos/music,games,etc)
Can I use an aftermarket charger?
How can a parent ensure these Chromebooks aren't contributing to too much screen time for students?
How can a parent ensure that their child is practicing safe internet browsing?
The web filtering provided on Chromebooks is consistent with both Federal regulations (CIPA) and current community standards, and sites considered unsafe to visit (e.g., malware, proxy sites).
We use Firewall Filtering products and Aristotlek12 for filtering. The web filtering categories currently blocked include some of the following:
All computers/devices on the district’s network and off are subject to the web filter. As Chromebooks travel home with students, there is programming on the devices that forces the use of the district’s filter (Aristotle Student) when not on the district’s network.
Parents/guardians are also key partners in monitoring and keeping students safe online.
While the district’s content filtering software does a great job of categorizing and filtering most websites, the dynamic nature of the Internet makes ongoing website evaluation necessary. In addition, the specific section of a website you are viewing may be appropriate, but other content on that same site may not be appropriate. The Secaucus Public Schools will continuously review and configure our content filters to ensure that our system supports educationally relevant websites and filters appropriately according to CIPA and school district policies.
If a student, family, or staff member feels that a site has been miscategorized, here are the steps to have it reviewed for access or recategorization. Requests will go to a school district review team composed of the school administration. Final authority for categorization of a site or access to a site will reside with the Director of Curriculum and Instruction. Requests can sometimes be reviewed and processed on the same day; those requiring additional research may take up to 7 school/business days to make a determination. We will make every effort possible to be sure students and staff have access to sites that are in support of the district's curriculum, goals, and policies.
If you have questions on how to take control of the technology in your kids’ lives, we recommend Common Sense Media’s ‘Parent Concerns’ web resources.
Are there any additional filtering options to use when a student is using a device at home?
All District-supplied Chromebooks are configured with web filtering in place. These filters, which are applied whether the device is used on campus or at home, are intended to keep students safe from harmful, inappropriate, and dangerous content when browsing the web.
However, some families have expressed a need to filter their students' web access more stringently than the filtering provided by the District. This page describes several options for filtering that go beyond what the District provides.
Please bear in mind that strict web filtering may create problems with many websites and applications; these problems can be subtle and difficult to troubleshoot, and may interfere with your student's ability to access the resources expected by their teacher.
Please note: The suggestions below are for informational purposes only and are not specifically endorsed or promoted by the school district.
For example, there is a device called Gryphon Guardian that connects to your existing home network and allows you to apply individualized filtering rules to each of the devices on your network. Some network routers also offer parental controls, including models from Netgear Linksys and Dlink etc. Some of these controls allow you to set time limits on when a device can be used based on the time of day.
There are also services that can apply filters to an existing home network without an additional device, although these may be more difficult to configure and may not offer the same level of control. Some examples include OpenDNS and SafeDNS.
Any of these would allow you to apply customized, stringent web filtering rules to your student's devices, including their school Chromebook. Again, please bear in mind that any strict web filter is likely to cause problems with some websites and applications, and that these problems can be very difficult to identify and resolve.