Check Your Chromebook

What should I do when I first receive the Chromebook?

the Chromebook must be plugged in before attempting to turn it on for the first time.
connect to WiFi (if necessary, click the WiFi icon on the bottom right of the screen)
if another student's name shows on the logon screen, click the down arrow next to the name, then click remove user.
students should then login with their Google email and password.

If the student is new or has forgotten their login, the school office can assist.

Make sure the Chromebook is up-to-date. For instructions, visit

https://techsupport.sboe.org/article/8dy9nn/updating-your-chromebook

also check the device for the following

cracked screen
missing or loose keys
keyboard function
not charging
deep scratches or cracks in the casing
Damaged charging cables

What should I do if the Chromebook is damaged or not working when I receive it?

We check, sanitize and, if needed, repair all Chromebooks over the summer. However there is a chance, we miss something.
If the Chromebook the student is given is not working or is damaged as described above, please report the damage on the IT Support Portal for Parents within 2 weeks of receipt to avoid any charges.
A member of the I.T. team will set up an appointment with you for repair or replacement.

Can students print from the Chromebook?

What if the student doesn't have wireless access at home?

Several options exist for using the Chromebook away from schools,even for families who do not subscribe to wireless access.

Comcast and Verizon provide low cost internet for qualifying families. See here for more information:

Comcast : https://www.internetessentials.com/
Verizon : https://www.verizon.com/support/residential/account/manage-account/lifeline-discount

Please contact the school to let us know if you have no internet access at home.

What are some good practices to avoid loss or damage?

Be careful not to toss or drop the Chromebook even if it is stored in a backpack or bag.
Do not cover any vents on the Chromebook.
Insert and remove cords, cables, and removable storage devices carefully with the Chromebook.
Use the Chromebook and its charger away from water, direct heat, direct sunlight, food, drinks, small children and pets.
Do not write or draw on, etch, or apply stickers, decals or labels to the Chromebook.
Do not leave the Chromebook unattended.
Do not lift Chromebooks by the screen.
Always carry a Chromebook either supported by both hands underneath the bottom or with one hand under an edge with the lid closed.
Do not place anything on the keyboard before closing the lid (e.g., pens, pencils, notebooks).
Do not wedge the Chromebook into a book bag or place anything in the carrying case/protective cover that will compress the cover.
Do not poke or draw on the screen with any sharp object (pen, pencil, etc.)
Always transport the Chromebook in a bag or backpack that has a padded laptop compartment or insert. If the charger is kept in the bag or backpack, store it in a separate compartment.
Unplug the charger from the Chromebook before putting it in a bag, case or backpack.

Can students personalize their Chromebooks?

Can I use an aftermarket charger?

All Chromebooks come with an OEM or OEM equivalent Charger issued by the district. Using an aftermarket charger could result in device damage. If a motherboard is found to be damaged due to use of an aftermarket charger, you may be required to pay for a replacement motherboard or full device replacement. If you require a replacement charger, the cost is $25, please fill out an IT request so we may provide a replacement. Returning a chromebook with aftermarket charger may result in a replacement invoice as we cannot issue a device with a non OEM charger.